Refund policy

No Returns Accepted:
To uphold the quality and integrity of our handcrafted candles, we do not accept returns. Each candle is carefully crafted with the utmost attention to detail, and we stand behind the excellence of our work.

Damages and Issues
We take pride in ensuring that every candle you receive meets our high standards. However, if you encounter any issues such as damage during transit or a defective product, please reach out to our customer service team within 2 days of receiving your order. We will promptly address your concerns and strive to provide a satisfactory resolution.

Sale Items and Gift Cards
Sale items and gift cards are non-refundable and ineligible for return.

Contact Us:
For any inquiries, Please contact us at care@homeproidea.ca. Your satisfaction is our priority.

*Please note: This policy is subject to change, and the terms in effect at the time of your purchase will apply. Last updated on April 01, 2024.*